Complaints Procedures

Introduction

 

Any expression of dissatisfaction about the service you have received from Precision Solicitors will be considered seriously and we will ensure that we respond promptly to any complaint.

​

We are confident at providing a high quality service but if you feel that we have failed to achieve an acceptable standard of service we want you to tell us.  We regard it as an opportunity to monitor and improve our quality of service.  We will investigate your concerns objectively and try to generate a positive and speedy solution.

​

What To Do If You Have A Complaint About The Service We Have Provided Or The Handling or Storage of Your Personal Data

​

If you are not happy with the service provided to you and/or the handling or storage of your personal data, you should contact the person normally dealing with your case or their supervising partner or manager. The name of the supervising partner or manager will be found on your initial correspondence.

​

The person handling your case and the supervisor or manager will carry out an investigation into your complaint and provide you with a response within 15 business days.  If the matter is complex and it takes longer to deal with your complaint, they will let you know as soon as possible and give you an approximate timescale of when you can expect a response.  They may suggest a telephone call or meeting to discuss matters.  If you have a preference for how they communicate their response to you please let them know.

If, following that response you remain dissatisfied you may escalate your complaint to Precision Solicitors, our designated Compliance Officer, by email at enquiries@precisionsolicitors.co.uk or by writing to:

​

Precision Solicitors Limited

The Old Police Station

Hind Hill Street

Heywood

OL10 1AQ

​

Precision Solicitors will carry out an investigation and aim to resolve matters with you on an amicable basis. Please note that The Legal Ombudsman allows us a period of eight weeks from receipt of your complaint to try and resolve matters with you before they will agree to look into a complaint.

​

Referral To The Legal Ombudsman

​

You have the right to complain to the Legal Ombudsman at the conclusion of our complaint process if you remain unsatisfied.  Time limits apply and the Ombudsman will only accept claims within 3 years of the problem arising (6 years if you were unaware you had grounds to make a complaint.

​

The Legal Ombudsman’s contact details are as follows:

​

Telephone: 0300 555 0333 (international: +44 121 245 3050)
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

​

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ.